- Client Success Story
Case Study NURSFPX Tutors
Industry
Online Education / Academic Tutoring
Location
Minneapolis, Minnesota, USA
Service Provided
Remote Staffing – Academic Support & Operations
Background
NURSFPX Tutors, a fast-growing online academic support platform for Capella FlexPath nursing students, was facing a surge in student demand and struggling to maintain consistent service quality. The internal team was stretched thin, and they needed highly skilled academic assistants who understood U.S. nursing curriculum, APA formatting, and digital support tools.
Challenge
- Growing client base without enough qualified academic support staff
- Time-consuming recruitment processes with low retention
- Need for specialized skills in academic writing and nursing coursework
- Urgent requirement for responsive and reliable virtual talent
- Carefully vetted and deployed top 1% global talent with healthcare and academic backgrounds
- Aligned talent placement with NURSFPX's unique tutoring workflows and writing standards
- Provided ongoing performance tracking and management support
CrewFex Solution
Results
- Reduced turnaround time for tutoring responses by 40%
- Increased student satisfaction scores to 4.9/5 within 60 days
- Freed up internal leadership to focus on business growth, not hiring
- Built a scalable support team ready for future expansion
“CrewFex helped us find the right people—fast. Their team blended into our operations smoothly and elevated the quality of our tutoring services. It's like they’ve been part of NURSFPX from the start.”